In our hometown of Vancouver, Washington an inch or two of snow -- sometimes even just a threatening forecast -- can cancel school for the day. You can imagine what happens when everyone wakes up to several inches of snow, with some areas seeing more than 14 inches. That's exactly the situation we found ourselves in last Wednesday. A forecast of a few inches of snow overnight quickly turned into one of the biggest snowfalls our area has seen in the past 100 years. Our leadership team decided to close the plant for the day so our employees could stay home without having to venture out onto the roads. "The photo (at the top of this page) doesn't do the storm justice," said Dan Maze, Cadet Director of Business Development and Acting Director of Customer Service. "We don't ever see this kind of weather in our area."
Thursday evening things were looking a little better outside our building. Because we were closed for a day and had some employees taking additional time off because of road conditions, voicemail, orders and e-mail piled up. We're doing our best to catch up, but you might not get as speedy of service as we usually deliver. "Serving our customers is extremely important, but we also need to think about the safety of our employees and business partners who are out on the roads," Maze said. "We truly appreciate everyone's patience as we get caught up after a few days of extreme weather." Good news is that our customer service, shipping and manufacturing teams reported we were pretty much caught up after the closure by Monday afternoon. That being said, our plant closed a few hours early today (Tuesday) ahead of a forecast calling for several hours of freezing rain in the afternoon and evening. We're hoping to be open again at regular time tomorrow. But we'll have to wait and see if the forecast pans out overnight. In the meantime, thank you again for your understanding and cooperation with us. If you need to get a hold of us for any reason, you can call 855-223-3887, send us an e-mail or start a live chat.