FAQs
We accept Visa, MasterCard, Discover and American Express.
An order confirmation is emailed with every order. If you do not see the confirmation in your inbox the same day you have placed your order, first check your junk mail folder in case it was inadvertently filed there. If you still do not see it, Contact Us to resend it you. Also, if you have set up an account, you can log in to review your orders there.
Delivery lead time will vary based on your location. We ship all orders from our Factory in Vancouver Washington.
Most orders ship via FedEX
Standard Ground delivery lead time will vary based on your location. We ship all orders from our Factory in Vancouver Washington.
If you are not fully satisfied with your purchase, contact our Customer Service Department within 10 days of receiving your product to arrange a return. Full refund will be issued for any damaged or defective products. For all other returns you will receive a refund less the original shipping charge.
Unless damaged or defective, all parts sales are final.
Contact us within 10 days from the date your item(s) were delivered to request a Return Material Authorization (RMA) number and we will issue a refund.
Refunds are processed within one business day of receiving the returned product.
Inventory for our Factory Reconditioned heaters will vary and not all models are available as reconditioned. If you do not see the model you need, we do not currently have inventory, and we will not always know when we will have them available. Feel free to Contact Usand we will work with you on the best option for your situation.
That really depends on your comfort level and experience with electrical work. To help you decide whether you can tackle a project like this, read through the owner’s guide for your product. Simply visit the product page on our website and download the guide. If you need to install a new circuit or need additional wiring information, our recommendation is to consult a qualified electrician. If you want to install a heater yourself, make sure you’re complying with the National Electric Code (NEC), the Occupational Safety and Health Act (OSHA), and all state and local codes
Use screws to secure the baseboard heater to the studs in your wall by using the pre-punched “stars” at 1 inch intervals on the back of the heater. See the Owner’s Guide for detailed information on installing your baseboard heater or watch this video.
No—the best way to control your baseboard heater is with a thermostat
You must use a voltmeter. Please note: Testing with a voltmeter requires the circuit panel or fuse box to remain on. If you’re unfamiliar or uncomfortable with electrical wiring, please contact a qualified technician or licensed electrician.
No, that’s not safe. In fact, please keep furniture, paper, bedding, as well as drapes and curtains away from the heater. Keep safe clearances around your heater so nothing is blocking the flow of air. A good guideline to follow— for baseboards, allow 12 inches of clearance in front of the heater and six inches on the side and above; for fan heaters, allow three feet of clearance in front of the heater and six inches to the sides and above. Your product Owner’s Guide contains safety requirements and recommendations.
If you have pre-existing wiring, check the voltage of your electrical circuit and install a heater with the same voltage. Both 120 and 240 volt heaters operate with the same output and use the same amount of electricity for any amount of time. 240 volt heaters require double pole breakers, and 120 volt heaters require single pole breakers.
See chart below (per NEC code):
|
Volts AC |
Size of Breaker |
Wire Size |
Maximum Watts |
|
120 |
20 Amp Single Pole |
12/2 with Ground |
1920 |
|
240 |
20 Amp Double Pole |
12/2 with Ground |
3840 |
|
240 |
30 Amp Double Pole |
10/2 with Ground |
5760 |
We recommend that you install your heater on an inside wall, however, you can install it under a window or by a door, just be sure the door does not swing in front of the heater path.
If you do install an electric heater on an outside wall, make sure:
- The heater is not blocked by drapes
- There is no electrical receptacle above or below the heater
- Airflow is not blocked by anything, such as an open door
Please contact us for more information
Heaters: Use our Product Selection Guide to help find a heater right for you.
Thermostats: our Product Selection Guide will also help you find a thermostat that works best for your needs, or you can check out our Choosing a Thermostat section.
For help selecting the right wattage for a room, please see our Heat Selection Guide.
| TIME TO HEAT | Wall heaters use fans to push heat into the room very quickly Baseboard heaters generally require 30 to 60 minutes to heat a room |
| WALL SPACE REQUIRED | Wall heaters use less wall space Baseboard heaters tend to use more wall space |
| NOISE | Wall heaters are generally quieter than a regular refrigerator Baseboard heaters are virtually noise-free; good choice for bedrooms |
| TEMPERATURES | Wall heaters operate at higher temperatures than baseboard heaters Baseboard heaters operate at lower temperatures, which means their surfaces are cooler to the touch than the surface of wall heaters. |
| Lifespan | Wall heaters will typically last 8 to 12 years Baseboard heaters often have a life more than 20 years |
First, find the wattage and voltage of the baseboard heater you’re replacing. You can find this information on the identification label of the heater. If the label is missing, you can determine watt by measuring the length of the baseboard (most baseboards are approximately 200 – 250 watts per foot), then use the information on the electrical panel board to determine the voltage of the heater.
Grill discoloration can be caused by dirt or lint build-up in the heating element. Extra heat will occur in the area where the build-up is concentrated, resulting in grill discoloration. To avoid discoloration, clean the grill often and be sure your heater is clean.
The appearance of soot, or black discoloration on the walls around electric wall heaters, is not caused by the heater itself. Sooting is caused by other things in the environment such as burning candles, cooking, cleaning supplies, manufactured fireplace logs, pets, and even plants. Airborne particles from these items get into the heater and partially burn to a carbon material, which adheres to walls, under pictures, and on carpets or drapes.
Try to clean out your wall heater at least every six months. It’s easy to do! View our short video for instructions on cleaning your Cadet electric heater.
Yes. Your product registration will allow you to use it a proof of purchase for an insurance loss (flood, fire, theft), maintain your purchase date on file to facilitate any warranty claim, and allow us to contact you with any product notifications. To register your Cadet product Click Here
If you are not fully satisfied with your purchase, contact our Customer Service Department within 10 days of receiving your product to arrange a return. For reconditioned product returns, do not return your heater for minor aesthetic or visual imperfections, these are generally considered acceptable for reconditioned heaters. Click here for all the details of our return policy.
Factory Reconditioned heaters are available on our online Factory Store. They are in good-as-new-condition and are typically new products that have been returned by other customers. Some products may have minor aesthetic or visual imperfections, but they have undergone a thorough quality and safety check and include all parts and materials per the original item specifications. Also, all reconditioned heaters come with a 90 day warranty.
Inventory for our Factory Reconditioned heaters will vary and not all models are available as reconditioned. If you do not see the model you need, we do not currently have inventory, and we will not always know when we will have them available. Feel free to Contact Us and we will work with you on the best option for your situation.
No, but that’s okay. Cadet heaters allow you to quickly warm up the rooms you’re in, instead of the ones you’re not. You can use individual thermostats to easily control the areas you need to heat.
Always mount a thermostat on an inside wall away from drafts, direct sunlight, or any appliances that could affect its temperature reading. Make sure the airflow around the thermostat isn’t blocked by shelves, pictures or other wall décor.
Mount wall thermostats used with a baseboard heater on an adjacent wall, if possible. Using another stud bay—one that’s not directly above the fan heater—mount the thermostat about five feet above the floor. If you have two or more heaters in a large room, place the thermostat in a central location.
We recommend replacing the thermostat. If it feels hot, it may not be working efficiently, which actually decreases its accuracy. Or, it could indicate an overloaded capacity. However, keep in mind that a normal operating thermostat will feel slightly warmer than the room temperature by about three to five degrees.
Sure. To bypass the built-in thermostat, turn the heater’s thermostat to the highest setting, then use the wall thermostat to regulate the room temperature. Be sure to leave the fan/auto switch in the auto position. A wall thermostat is not necessary and should not be used for the CB, Energy Plus or RCP Series heaters.
If your wall heater is cycling on and off every 15 seconds, and you are controlling your heater with a digital thermostat, then likely you need to update one of the thermostat settings.
If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”.
If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position.
Review the owner’s guide for your specific thermostat for additional details.
If your thermostat is set up correctly or you do not have a digital control and your heater is cycling on and off less than every 5 minutes, you might have too much wattage for the size of the room. Contact our Technical Support team at 855-223-3788 for additional troubleshooting help.
Yes. All our electronic wall thermostats can be set to display the temperature in either Celsius or Fahrenheit. This setting instructions will vary depending on the thermostat model, so check the owner’s guide for specifics on how to update the display settings. Note: Some of our thermostats default to Celsius, double check the display settings on your thermostat if the temperature does not seem to be displaying correctly.
If the heater does not turn on, it may have reached abnormal temperatures. If the manual reset trips (which turns the heater off), the heater probably needs to be cleaned or it’s blocked. Be sure heater is wired to the correct voltage (120 volt supply to 120 volt heater). If the heater will not reset and the circuit is good, the heater will need to be repaired or replaced.
An electric heater that blows cold air could be caused by one or more of the following reasons:
- The manual reset has tripped.
- The fan switch is “on” and the thermostat setting is below the actual temperature
- The fan is dispersing this air after shutdown
- There may be a loose wire coming from the elements
- The heater element may be defective
Refer to the troubleshooting chart in your Owner’s Guide for more information.
Make sure the voltage supply matches the heater rating and that the heater is clean. If it continues to run slowly, the motor and/or heater may need to be serviced or replaced.
If your wall heater is cycling on and off every 15 seconds, and you are controlling your heater with a digital thermostat, then likely you need to update one of the thermostat settings.
If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”.
If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position.
Review the owner’s guide for your specific thermostat for additional details.
If your thermostat is set up correctly or you do not have a digital control and your heater is cycling on and off less than every 5 minutes, you might have too much wattage for the size of the room. Contact our Technical Support team at 855-223-3788 for additional troubleshooting help.
A line voltage thermostat is typically used with single-room heaters, such as electric wall heaters or electric baseboard heaters.
Low voltage thermostats are typically used to control central heating and cooling systems.
Please note! Only use a low voltage thermostat with a Cadet heater if:
- The amperage load exceeds the rating of the line voltage thermostat, AND
- It’s combined with a relay
SoftHeat heaters use a non-toxic, non-hazardous circulating mineral oil that does not freeze.
The liquid inside the SoftHeat heaters is a non-toxic, non-hazardous circulating heat transfer fluid. If the heater does leak—which is very unlikely—clean the spill with a mild soap and water mixture.
The fluid is non-toxic if it’s ingested in small amounts, but make sure that your friends, family, and pets stay away from the spill until it’s cleaned up.
A dual rated heater can be wired to either of the two voltage ratings listed on the product identification label. However, the wattage output will decrease with the lower voltage. For example: A 240/208 dual rated heater can be wired to either a 240-volt or a 208-volt supply. A 1500-watt fan heater will draw 1500 watts wired to 240 volt and 1125 watts (75% of 240 volt rating) wired to 208 volt.
120-volt heater
Do not wire a 120-volt heater to a 240-volt circuit. The heater will try to deliver four times its rated wattage, causing it to overheat. This will permanently damage the heating element and also void the product warranty.
240-volt heater
We do not recommend wiring a 240-volt heater to a 120-volt circuit. The heater will be underpowered and will only receive 25% of the wattage it was designed to deliver.
Use this handy equation: Amps = watts divided by volts. For example: 2000 watts / 240 volts = 8.33 amps.
Please don’t. Cadet uses a powder coat paint system that is electrostatically applied and baked on the surface. All Cadet heaters and accessories are listed by UL as manufactured, and shouldn’t be altered in any manner
On initial start up, your heater may smell. This is not dangerous, and is due to the manufacturing process. It typically goes away after the heater runs for several hours.
